introduction
Valmika is a Mumbai-based sole proprietorship concern engaged in sourcing and selling 100% natural spiritual, astrological, and wellness-related products such as Rudraksha, crystals, gemstones, bracelets, yantras, idols, puja products, and other related remedies. At Valmika, we value your privacy and are committed to protecting the personal information you share with us while using our website, products, services, calculators, forms, and other features.
This Privacy Policy explains how Valmika collects, uses, stores, processes, protects, and shares your personal information when you visit or use our website. By accessing or using www.valmika.in, placing an order, filling a form, using a calculator, requesting guidance, or communicating with us, you agree to the terms of this Privacy Policy.
This Privacy Policy should be read together with our Terms & Conditions, Refund Policy, Shipping Policy, and any other policy available on our website.
Information We Collect
We may collect the following types of information from users:
Personal Information
When you create an account, place an order, contact us, fill a form, request a report, or use our numerology or product recommendation tools, we may collect:
Full name, phone number, email address, billing address, shipping address, gender, date of birth, time of birth, place of birth, current or used name, purpose of enquiry, order details, payment status, and any message or information voluntarily submitted by you.
Order and Transaction Information
When you purchase any product from Valmika, we may collect details such as product purchased, quantity, order value, shipping details, invoice details, payment mode, delivery status, and refund or return-related information.
We do not directly store your complete debit card, credit card, UPI PIN, net banking password, or other sensitive payment credentials. Payments are processed through secure third-party payment gateways, banks, or payment service providers.
Numerology, Astrology, and Guidance Information
Valmika may collect birth details, name details, life concerns, focus areas, or preferences when you use our calculators, reports, consultation forms, or product recommendation features. This information is used only to generate personalized guidance, reports, product suggestions, or support responses.
Technical and Usage Information
When you visit our website, we may automatically collect non-personal or technical information such as IP address, browser type, device type, operating system, referring URL, pages visited, time spent on pages, location approximation, cookies, and website usage patterns.
Communication Information
If you contact us through WhatsApp, phone, email, contact forms, social media, or website chat, we may store your communication details to respond to your query, provide order support, resolve complaints, or improve our services.
Purpose of Collecting Information
Valmika may use your information for the following purposes:
To process and deliver your orders.
To create invoices, shipping labels, and order records.
To provide product guidance and recommendations.
To generate numerology or personalized reports, where applicable.
To respond to your enquiries, complaints, feedback, or support requests.
To send order updates, delivery updates, payment updates, and service messages.
To improve website performance, product offerings, and user experience.
To prevent fraud, misuse, unauthorized access, or illegal activity.
To comply with legal, tax, accounting, regulatory, or business obligations.
To send promotional offers, product updates, or marketing communication, only where permitted by law or with your consent.
Consent
By using our website, submitting your information, placing an order, using our forms, or requesting any service, you give your consent to Valmika to collect, use, process, store, and share your information in accordance with this Privacy Policy.
You may choose not to provide certain information. However, in such cases, we may not be able to process your order, deliver products, generate reports, provide recommendations, or respond to your query properly.
You may withdraw your consent by contacting us at support@valmika.in. Please note that withdrawal of consent may affect our ability to provide certain services.
Cookies and Tracking Technologies
Valmika may use cookies, pixels, tags, analytics tools, and similar technologies to improve website performance and user experience.
Cookies help us remember your preferences, keep items in your cart, understand website traffic, improve page speed, analyze user behavior, show relevant content, and improve our products and services.
You can disable cookies through your browser settings. However, disabling cookies may affect certain website features such as cart, checkout, account login, saved preferences, or personalized experience.
Payment Security
All online payments on Valmika are processed through trusted third-party payment gateways, banks, UPI providers, or payment processors. We do not store your complete card number, CVV, UPI PIN, banking password, or other sensitive payment authentication details on our servers.
Payment-related information may be processed by the respective payment gateway as per their own privacy policy and security standards. Valmika is not responsible for the privacy practices of third-party payment providers.
Sharing of Information
Valmika does not sell or rent your personal information to third parties.
We may share limited information only where necessary with:
Payment gateways and banking partners.
Courier, logistics, and delivery partners.
Website hosting, analytics, security, and technology service providers.
Email, SMS, WhatsApp, or communication service providers.
Professional advisors such as accountants, auditors, legal consultants, or tax consultants.
Government authorities, law enforcement agencies, or courts when required by law.
We share only the information necessary for the specific purpose and expect our service providers to handle such information responsibly.
Use of Birth Details and Personalized Information
Valmika may collect date of birth, time of birth, place of birth, name details, or life concern details for numerology, astrology-based guidance, product recommendation, or personalized remedy suggestions.
Such information is used only for the purpose for which it is collected. We do not sell birth details or personal spiritual information to third parties.
Valmika’s numerology, astrology, and spiritual guidance are intended for general guidance, self-reflection, and product recommendation purposes only. They should not be treated as medical, legal, financial, psychological, or professional advice.
Product Authenticity and Natural Products
Valmika is committed to sourcing and selling 100% natural products only. Products such as Rudraksha, gemstones, crystals, bracelets, and related spiritual items are sourced with care and quality checked before sale.
Any certificate, lab report, authenticity card, or product-specific detail provided with a product is for that specific product only. Product appearance, size, shade, texture, and natural markings may vary because natural products are not machine-made and may differ from piece to piece.
Data Retention
We retain your personal information only for as long as required for order processing, service delivery, customer support, legal compliance, tax records, accounting records, fraud prevention, dispute resolution, and legitimate business purposes.
Order-related records may be retained for the period required under applicable tax, accounting, and legal laws.
When information is no longer required, we may delete, anonymize, or securely archive it.
Data Deletion and Correction
You may request access, correction, update, or deletion of your personal information by contacting us at:
Email: support@valmika.in
Once we receive your request, we may verify your identity before processing it. We will take reasonable steps to update or delete your information, unless retention is required for legal, tax, accounting, fraud prevention, dispute resolution, or legitimate business purposes.
Security Measures
Valmika takes reasonable technical, physical, and administrative measures to protect user information from unauthorized access, misuse, loss, alteration, disclosure, or destruction.
We may use SSL encryption, secure hosting, access controls, website security tools, and trusted third-party services to protect your information.
However, no method of internet transmission or electronic storage is 100% secure. Users are advised to keep their account details, OTPs, passwords, payment credentials, and personal devices safe.
Third-Party Links
Our website may contain links to third-party websites, payment gateways, courier tracking pages, social media platforms, plugins, or external tools.
Valmika is not responsible for the privacy practices, content, security, or policies of third-party websites or services. Users are advised to read the privacy policies of such third-party platforms before sharing any information.
Marketing Communication
With your consent, Valmika may send you updates about products, offers, reports, spiritual content, remedies, discounts, or website updates through email, SMS, WhatsApp, phone, or other communication channels.
You may opt out of promotional communication at any time by contacting us or using the unsubscribe option, where available. However, we may still send important transactional messages related to your orders, payments, delivery, refunds, account, or support requests.
No mobile number, WhatsApp consent, or SMS opt-in data will be sold to third parties for marketing purposes.
Children’s Privacy
Valmika’s products and services are intended for users who are 18 years and above. We do not knowingly collect personal information from children below the age required under applicable law without consent from a parent or legal guardian.
If a parent or guardian believes that a child has shared personal information with us without proper consent, they may contact us at support@valmika.in, and we will take reasonable steps to review and delete such information where required.
User Responsibilities
You agree that the information provided by you to Valmika is true, accurate, current, and complete.
Valmika shall not be responsible for issues caused due to incorrect name, phone number, address, birth details, order details, or any other information provided by the user.
You are responsible for maintaining the confidentiality of your account details, passwords, OTPs, and payment credentials.
Legal Disclosure
Valmika may disclose your information if required to do so by law, court order, government authority, law enforcement agency, or regulatory body.
We may also disclose information where necessary to protect our legal rights, prevent fraud, investigate misuse, enforce our policies, respond to claims, or protect the safety of users, the public, or our business.
Changes to This Privacy Policy
Valmika may update or modify this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.
Your continued use of the website after any changes means you accept the revised Privacy Policy.
Grievance Officer / Contact Details
For privacy-related queries, complaints, correction requests, deletion requests, or grievances, you may contact:
Grievance Officer: Nitesh Mittal
Business Name: Valmika
Email: support@valmika.in
Phone: +91 90909 13055
Registered Office: Mumbai, Maharashtra, India
We will make reasonable efforts to respond to privacy-related complaints within the time required under applicable law.
Contact Us
For any privacy-related questions, order support, or website-related concerns, please contact:
Valmika
Website: www.valmika.in
Email: support@valmika.in
Phone: +91 90909 13055
Location: Mumbai, Maharashtra, India